IPatyj support

How can we help?

Tell us what happened, which device you use and what you expected to see. Never send a private playlist URL, access key or password.

Email supportipatyj.support@gmail.com

Playback

Include the channel name, device model and whether video, audio or both are affected.

Playlist or EPG

Describe the source format and error, but remove credentials before sharing screenshots.

App navigation

Tell us whether you use touch, a mouse or an Android TV remote.

Before contacting support

  1. 1. Check the source.
    Try the playlist or stream again and confirm your network connection.
  2. 2. Restart playback.
    Return to the channel list and open the channel again.
  3. 3. Protect credentials.
    Blur private URLs, tokens and provider keys in screenshots.
  4. 4. Include the build.
    Find the version and build number in the app information panel.